Last updated: 13/03/2025
Welcome to SurfNPaddle. Your privacy is important to us, and we are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://surfnpaddle.com/ . If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
SurfNPaddle
Praia do Duquesa, Cascais, Portugal
info@surfnpaddle.com
+351- 933 258 114
1. Information We Collect
We collect and process different types of personal data depending on how you use our Website:
1.1 Information You Provide Directly
- Contact details (name, email, phone number) when you submit a form or contact us.
- Payment details (when making a purchase, handled securely by third-party providers).
- Any information you voluntarily provide in emails or messages.
1.2 Information Collected Automatically
When you visit our Website, we automatically collect certain information:
- Cookies and Tracking Technologies: This includes IP address, browser type, device information, and how you interact with the Website. (See the Cookies & Tracking Technologies section below.)
- Analytics Data: We may use Google Analytics or similar services to understand how users engage with our Website.
1.3 Information from Third Parties
We may receive data from payment processors, advertising partners, or social media platforms if you interact with us through those services.
2. How We Use Your Data
- We process your personal data for the following purposes:
- To provide and manage our services.
- To process transactions securely.
- To improve and optimize our Website.
- To send marketing and promotional content (only with your consent).
- To comply with legal obligations.
We will not use your data for any automated decision-making or profiling that produces legal effects concerning you.
3. Cookies & Tracking Technologies
Our Website uses cookies and similar technologies to enhance user experience.
3.1 Cookie Consent
Before placing any non-essential cookies, we request your consent in compliance with GDPR and ePrivacy regulations.
3.2 Cookie Types
- Essential
- Functional
- Analytics
- Marketing
- Performance
You can manage your cookie preferences at any time:
4. How We Share Your Data
We do not sell your personal data. However, we may share it with:
- Service Providers: Hosting providers, payment processors, and analytics tools.
- Legal Authorities: If required to comply with legal obligations.
All third parties are required to follow GDPR compliance when handling your data.
5. International Data Transfers
If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or reliance on providers with GDPR-compliant frameworks.
6. Your Data Protection Rights
As a resident of the EU, you have the following rights under the General Data Protection Regulation (GDPR):
✔ Right to Access – Request a copy of your data.
✔ Right to Rectification – Correct inaccurate or incomplete data.
✔ Right to Erasure – Request deletion of your personal data.
✔ Right to Restrict Processing – Limit how we process your data.
✔ Right to Data Portability – Receive your data in a structured format.
✔ Right to Object – Object to processing based on legitimate interests.
✔ Right to Withdraw Consent – Withdraw consent at any time.
To exercise any of these rights, please contact us at info@surfnpaddle.com.
If you are unsatisfied, you have the right to lodge a complaint with your local Data Protection Authority.
7. Data Retention
We retain personal data only as long as necessary for business or legal reasons.
- Contact form submissions: 6–12 months
- Transaction records: 5–10 years (as required by tax laws)
- Cookie data: 6–24 months (varies by cookie type)
8. Security Measures
We take reasonable steps to protect your data, including encryption, access controls, and secure servers. However, no system is 100% secure, and we cannot guarantee absolute security.
9. Changes to This Privacy Policy
We may update this policy periodically. Changes will be posted on this page, and where required, we will seek your consent for material updates.
Last updated: 13/03/2025